Help & Support

Find quick answers or reach our support team if you need help.

Frequently Asked Questions

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Choose a product, select your repayment plan (2–36 months or special plans), complete eligibility check & checkout. Upgrade, extend, return, or purchase anytime.

We accept debit/credit cards, FPX banking, and selected e-wallets. Some plans support payroll deduction or manual credit approval.

Yes — many plans include protection covering up to 90% of accidental repair costs.

Yes. At any time, you can upgrade, extend, return, or purchase the device outright from your dashboard.

Nationwide delivery with tracking. Delivery time varies based on stock and location.

Email shop@goansuran.com, call +60 16 666 6643, or use live chat on our website.